Terms & Conditions

1. About us and these terms

This website is owned and operated by Claviq (Pvt) Ltd (“Claviq”, “we”, “us”, “our”), a company incorporated in Sri Lanka under company registration number PV 00361337. Our full contact details are set out at the end of this page.

These Terms & Conditions govern your use of this website and the professional services we provide. By accessing this website, requesting a quotation, booking a call, or making a payment to us, you confirm that you accept these terms and agree to be bound by them. If you do not agree, please do not use this website or our services.

2. The services we provide

Claviq is an AI and software studio. We provide professional, project-based services — including AI-powered web applications, custom AI solutions, AI agents and chatbots, business process automation, data and AI infrastructure, and product engineering.

We do not sell physical goods, and nothing purchased through this website is shipped. All deliverables are digital and are delivered electronically, or are services performed by our team, as described in the applicable quotation or Statement of Work.

3. Quotations, fees and pricing

We do not publish fixed list prices, because every engagement is scoped individually. Fees are quoted per project in Sri Lankan Rupees (LKR) in a written quotation, proposal, or Statement of Work issued to you before any work begins or any payment is taken.

The quotation you receive sets out the agreed scope, deliverables, timeline, fees, and payment schedule. That written quotation is the authoritative statement of price for your engagement. A quotation is valid for 30 days from its date unless stated otherwise, and prices are exclusive of any applicable taxes, government levies, and third-party costs (such as cloud hosting, model or API usage, domain registration, or paid software licences), which are billed to you at cost unless the quotation states that they are included.

Work requested outside the agreed scope will be quoted separately and will not begin until you approve it in writing.

4. Payment

Unless your quotation says otherwise, engagements are invoiced against milestones, with an initial deposit payable before work commences. Invoices are payable within 14 days of the invoice date. All amounts are charged in LKR.

Online card payments are processed securely by our payment service provider, PayHere, which is certified to PCI-DSS standards. Claviq does not collect, see, or store your full card number, expiry date, or CVV at any time — those details are entered directly with the payment provider. We also accept bank transfers on request.

You are responsible for any bank charges, currency conversion costs, or transaction fees applied by your own bank or card issuer. We may suspend work or withhold deliverables on any engagement with an overdue invoice, after giving you written notice.

5. Cancellations and refunds

You may cancel an engagement, and request a refund, in accordance with our Refund Policy. In summary: refund requests made within 14 days of payment for work that has not yet commenced are refunded in full; once work has commenced, the initial deposit is non-refundable and any undelivered milestones are refunded on a pro-rata basis.

All approved refunds are credited back to the same payment method and media used to make the original payment — a card payment is reversed to the same card, and a bank transfer is returned to the originating bank account. We cannot redirect a refund to a different card, account, or person. Please read the Refund Policy in full for the complete terms, eligibility criteria, and timelines.

6. Your responsibilities

Delivering software on time depends on your input. You agree to provide the content, credentials, access, feedback, and approvals we reasonably need, within the timeframes agreed in the Statement of Work. Delays caused by outstanding items on your side may shift the project timeline and, where they cause us to hold resources idle, may affect fees.

You confirm that any material you supply to us — content, data, logos, trademarks, or datasets — is lawfully yours to use, does not infringe anyone else's rights, and does not breach any applicable data protection law. You agree to use our website and services only for lawful purposes, and not in a way that infringes the rights of, restricts, or inhibits anyone else's use of them.

7. Intellectual property

All content on this website — including text, graphics, logos, page design, and the Claviq name and marks — is owned by Claviq or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, republish, or reuse it without our prior written permission.

For client work: on full payment of all sums due for an engagement, ownership of the bespoke deliverables created specifically for you under that engagement transfers to you, as set out in your Statement of Work. Claviq retains ownership of its pre-existing tools, frameworks, libraries, and general know-how, and grants you a perpetual, non-exclusive licence to use those components to the extent they are embedded in your deliverables. Third-party and open-source components remain subject to their own licences.

8. Confidentiality

Each party agrees to keep the other's confidential information confidential, to use it only for the purpose of the engagement, and not to disclose it to third parties except to team members and subcontractors who need it and are under equivalent obligations. This does not apply to information that is already public, is independently developed, or must be disclosed by law.

9. Engagements and precedence

Work we perform for clients is governed by the specific quotation, Statement of Work, or master services agreement signed for that engagement. Where the terms of that signed agreement conflict with anything on this page, the signed agreement takes precedence for that engagement.

10. Warranties and disclaimers

We will perform our services with reasonable skill and care, using appropriately qualified people. Where a defect in a deliverable is reported to us in writing within 30 days of delivery, and the deliverable does not conform to the agreed specification, we will correct it at no additional cost.

Beyond that, this website and its content are provided on an “as is” and “as available” basis. We do not warrant that this website will be uninterrupted or error-free, and we do not guarantee any particular commercial result, ranking, revenue, or performance outcome from the use of our services. AI and machine-learning systems are probabilistic by nature: their outputs can be incomplete or incorrect, and you remain responsible for reviewing outputs before relying on them in a live or high-stakes setting.

11. Limitation of liability

To the fullest extent permitted by law, Claviq is not liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, business, goodwill, data, or anticipated savings, arising from your use of this website or our services.

Our total aggregate liability arising out of or in connection with an engagement is limited to the total fees actually paid by you to us for that engagement. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

12. Third-party services and links

Our work often integrates third-party platforms — cloud providers, AI model APIs, payment gateways, and similar services. Those services are governed by their own terms and pricing, which you are responsible for accepting where you hold the account. We are not liable for outages, pricing changes, or policy changes made by third-party providers. Links from this website to other sites are provided for convenience only and do not imply our endorsement.

13. Privacy and cookies

Our handling of personal information is described in our Privacy Policy, and our use of cookies is described in our Cookie Policy. Both form part of these terms.

14. Suspension and termination

Either party may terminate an engagement for material breach if the breach is not remedied within 14 days of written notice. On termination, you remain liable for fees for all work performed and all committed third-party costs incurred up to the date of termination, and any refund due to you is handled under our Refund Policy. We may restrict or withdraw access to this website at any time without notice.

15. Changes to these terms

We may update these terms from time to time to reflect changes in our services or in the law. The revised version takes effect when it is posted on this page, and the “last updated” date above will change. Continued use of this website or our services after that constitutes acceptance of the revised terms. Changes do not retroactively alter the terms of a signed Statement of Work already in progress.

16. Governing law and disputes

These terms, and any dispute arising out of or in connection with them, are governed by the laws of Sri Lanka, and you and we submit to the exclusive jurisdiction of the courts of Colombo, Sri Lanka.

If you have a complaint, please contact us first using the details below. We aim to acknowledge every complaint within 2 business days and to resolve it within 14 days, and we will always try to settle a dispute directly before either party takes formal action.